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Terms of Use

Last Updated: 29 July 2026

1. About these terms

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These Website Terms of Use explain the rules for accessing and using the website operated by The EmpowHER Project CIC.

By using this website, you agree to follow these terms.

Please stop using the website if you do not agree with them.

These terms relate to the use of our website. Separate terms, agreements, participation guidelines or consent arrangements may apply when someone attends one of our courses, activities, events or services

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2. Who we are

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This website is operated by:

Organisation: The EmpowHER Project CIC
Company number: 16355474
Registered in: England and Wales
Email: info@empowhercic.org
Website: www.empowhercic.org
Address: 8 Cathedral Road, Cardiff, CF11 9LJ

The EmpowHER Project CIC provides trauma-informed, neurodiversity-aware support, courses, activities and community opportunities for women.

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3. Using our website

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You may use our website for lawful personal, professional or organisational purposes.

You must not:

  • use the website unlawfully, fraudulently or maliciously;

  • attempt to gain unauthorised access to the website, its systems or information;

  • introduce viruses, malicious code or other harmful technology;

  • interfere with the operation, security or availability of the website;

  • use automated systems to collect information from the website without permission;

  • impersonate another person or organisation;

  • submit false, misleading or deliberately harmful information;

  • use our forms to harass, threaten or abuse anyone;

  • attempt to identify participants featured anonymously on the website; or

  • use website content in a way that causes harm to The EmpowHER Project CIC or the people we support.

We may restrict or block access where we reasonably believe the website is being misused.

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4. Information on our website

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We aim to keep the information on this website clear, accurate and up to date.

However, website content is provided for general information only. It should not be treated as professional medical, psychological, legal, financial, housing or safeguarding advice.

Information on the website should not be relied upon as a substitute for advice from an appropriately qualified professional.

Courses, activities, eligibility requirements, locations, dates, availability and referral arrangements may change.

We may update, remove or correct website content without prior notice.

5. Referrals and expressions of interest

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Submitting a referral, self-referral, enquiry or expression of interest does not guarantee:

  • acceptance onto a course;

  • access to a particular service;

  • an immediate response;

  • a place at an activity or event;

  • that a service will be suitable for the person referred; or

  • that EmpowHER is able to meet every identified need.

We may need to contact the person making the referral or the individual being referred to obtain further information.

Participation may depend on:

  • available spaces;

  • eligibility;

  • the nature of the programme;

  • current capacity;

  • accessibility and support requirements;

  • safeguarding considerations; and

  • whether the service is suitable for the person’s needs.

Where we cannot provide suitable support, we may suggest another service where appropriate. We cannot guarantee that another organisation will accept a referral or provide a particular outcome.

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6. Providing accurate information

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When completing a website form, you should provide information that is accurate to the best of your knowledge.

Professionals making a referral should:

  • have an appropriate lawful basis for sharing personal information;

  • ensure the person understands that the referral is being made where appropriate;

  • share only information that is relevant and necessary; and

  • avoid including excessive or unrelated sensitive information.

Please do not submit false, malicious, discriminatory or deliberately misleading information.

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7. Sensitive information

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Some website forms may allow people to share information about health, disability, neurodivergence, trauma, domestic abuse, addiction, safeguarding or criminal-justice involvement.

Only provide information that is relevant to the enquiry or referral.

General website forms and ordinary email are not always suitable for sending large amounts of highly sensitive information.

How we collect and use personal information is explained in our Privacy Policy.

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8. Safeguarding and emergencies

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The EmpowHER Project website, contact forms, social-media accounts and general email inbox are not emergency services and may not be monitored continuously.

Do not rely on them for urgent assistance.

If someone is in immediate danger or requires urgent medical or emergency assistance, contact the appropriate emergency service.

If we receive information that indicates a child or adult may be at risk of abuse, neglect or serious harm, we may share relevant information with safeguarding authorities or emergency services where it is necessary and lawful to do so.

9. Health and wellbeing information

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Information about trauma, wellbeing, recovery, neurodivergence, confidence, relationships or personal development is provided for general educational and support purposes.

It is not intended to:

  • diagnose any condition;

  • provide clinical treatment;

  • replace prescribed medication;

  • replace mental-health care;

  • replace medical advice; or

  • provide crisis intervention.

People should seek appropriate professional support for individual health, mental-health or treatment needs.

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10. Eligibility and women-only services

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Some EmpowHER services, programmes and spaces are designed specifically for women.

Eligibility requirements may differ between courses, activities, events and funded projects.

Relevant eligibility information will be provided when someone enquires, registers or is referred.

We aim to communicate eligibility requirements respectfully, clearly and consistently.

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11. Bookings, courses and activities

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Where our website allows people to register for a course, activity or event:

  • places may be limited;

  • submitting a form may not amount to confirmed acceptance;

  • confirmation may be sent separately;

  • dates, locations or facilitators may occasionally change;

  • activities may be postponed or cancelled due to safety, weather, illness, low attendance or circumstances beyond our reasonable control; and

  • participants may be asked to follow separate conduct, safety or participation guidelines.

Where an event or service involves payment, the relevant price, cancellation arrangements and refund terms should be provided before the booking is completed.

Nothing in these terms removes any statutory rights a consumer may have. Businesses providing services online must also give consumers required information and, where applicable, cancellation rights.

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12. Behaviour at EmpowHER activities

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People attending our courses, activities, events or online spaces are expected to treat others respectfully.

We may take reasonable action where someone:

  • behaves abusively, threateningly or violently;

  • harasses or discriminates against another person;

  • seriously disrupts an activity;

  • deliberately breaches confidentiality;

  • creates a significant safeguarding or safety risk; or

  • repeatedly ignores reasonable participation guidelines.

Action may include a conversation, additional boundaries, being asked to leave an activity or, where necessary, removal from a programme.

Decisions will be made as fairly and proportionately as possible, considering safety, accessibility, trauma and individual circumstances.

13. Intellectual property

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Unless otherwise stated, the website and its original content belong to or are licensed to The EmpowHER Project CIC.

This includes:

  • our name and branding;

  • logos;

  • written materials;

  • course descriptions;

  • graphics;

  • downloadable resources;

  • photographs and videos;

  • programme structures;

  • workbooks; and

  • website design content.

You may view, download or print website material for your own personal and non-commercial use.

You must not reproduce, republish, sell, distribute, alter or commercially exploit our content without prior written permission, unless the law expressly allows it.

You must not remove copyright, branding or attribution notices.

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14. The EmpowHER name and logo

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You must not use The EmpowHER Project’s name, logo, branding or programme materials in a way that:

  • suggests an official partnership or endorsement that does not exist;

  • misrepresents our work;

  • promotes another organisation without permission;

  • is misleading, harmful or defamatory; or

  • is used commercially without written approval.

Professionals and partner organisations may share links to our public website and public referral information accurately.

15. Photographs, videos and personal stories

Photographs, videos, testimonials and personal stories displayed on our website may involve participants, staff, volunteers, partners or community members.

Permission to view this material does not give anyone permission to:

  • copy or download it;

  • republish it;

  • use it for advertising;

  • identify an anonymous person;

  • alter or misuse it; or

  • use someone’s story outside its original context.

Where content is owned by another person or organisation, their rights also continue to apply.

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16. Links to other websites

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Our website may include links to external websites, social-media platforms and organisations.

These links are provided for information and convenience.

We do not control every external website and are not responsible for:

  • its content;

  • availability;

  • security;

  • privacy practices;

  • advice or services;

  • changes made by the external organisation; or

  • any loss resulting from its use.

A link does not necessarily mean that we endorse every view, product or service provided by that organisation.

Users should review the external organisation’s own terms and privacy information.

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17. Linking to our website

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You may link to public pages on our website provided that you do so fairly and lawfully.

You must not:

  • suggest that EmpowHER endorses you without permission;

  • present our website content as your own;

  • link from unlawful, hateful, discriminatory or misleading content;

  • frame our website within another website without permission; or

  • damage our reputation through the way the link is presented.

We may ask for an inappropriate or misleading link to be removed.

18. Website availability and security

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We aim to keep our website available and secure, but we cannot guarantee that it will always operate without interruption or error.

The website may occasionally be unavailable because of:

  • maintenance;

  • updates;

  • hosting issues;

  • technical failures;

  • security concerns; or

  • circumstances outside our reasonable control.

We may suspend, withdraw, update or restrict parts of the website where reasonably necessary.

You are responsible for using suitable security measures on your own device and internet connection.

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19. Viruses and harmful material

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We take reasonable steps to maintain website security, but we cannot guarantee that every page, download or external link will always be free from viruses or harmful technology.

You should use appropriate antivirus software and security precautions.

You must not knowingly introduce harmful code, attempt to attack the website or interfere with its systems.

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20. Our responsibility

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Nothing in these terms excludes or restricts liability where it would be unlawful to do so.

This includes liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation; or

  • any legal rights or responsibilities that cannot lawfully be excluded.

Subject to those protections, we are not responsible for loss caused solely by:

  • reliance on general website information instead of obtaining suitable professional advice;

  • misuse of the website;

  • inaccurate information submitted by a user;

  • the actions or services of an independent external organisation;

  • interruption caused by circumstances outside our reasonable control; or

  • use of the website in breach of these terms.

We will not be responsible for losses that were not reasonably foreseeable.

These terms do not affect any statutory rights that cannot legally be limited.

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21. Privacy and cookies

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Our use of personal information is explained in our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy and cookie-settings tool.

Consent for marketing or non-essential cookies will not be treated as given merely because someone accepts these Website Terms of Use. Consent requests should be separate, clear and specific.

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22. Accessibility

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We want our website to be as accessible and usable as reasonably possible.

Please contact us if:

  • you experience difficulty accessing information;

  • you need information in another format; or

  • an accessibility feature is not working correctly.

We will consider reasonable steps to provide the information in a more accessible way.

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23. Complaints and concerns

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Questions or concerns relating to the website may be sent to:

Email: info@empowhercic.org
Address: 8 Cathedral Road, Cardiff, CF11 9LJ

Data-protection concerns will be handled in accordance with the complaints section of our Privacy Policy.

Complaints about a specific course, service, activity, employee or volunteer may be handled under a separate organisational complaints procedure.

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24. Changes to these terms

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We may update these Website Terms of Use when:

  • our website changes;

  • we introduce new services or features;

  • our organisational practices change; or

  • legal or regulatory requirements change.

The latest version will be published on this website with the date it was last updated.

Continuing to use the website after an update means the latest terms will apply to that future use.

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25. Governing law

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These terms are governed by the laws of England and Wales.

The courts of England and Wales will generally have jurisdiction over disputes relating to these terms, subject to any mandatory legal rights that apply.

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26. Contact us

For questions about these terms, contact:

The EmpowHER Project CIC
Email: info@empowhercic.org
Address: 8 Cathedral Road, Cardiff, CF11 9LJ

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